Our Policies

Below are brief examples of some of our most important policies. For a full description please contact us

Environmental Policy

Mayer Removals is committed to leading the industry in minimising the impact of its activities on the environment, both now and for the future. Paramount to this is the on-going communication between our clients, suppliers and site management to develop environmental solutions to comply with current and forthcoming legislation.

Equal Opportunities Policy

Mayer Removals is an equal opportunities employer. It is Mayer Removals policy to ensure that all people are accorded equal opportunity for recruitment, training and promotion and equal terms and conditions of employment, in all jobs and at all levels of Mayer Removals, regardless of their sex, sexual orientation, marital status, disability, race, religion, creed, colour, ethnic or national origins.

Quality Policy

Mayer Removals commits itself and all employees to provide the highest quality of customer service and care giving full recognition and adherence to any agreed specification. We will ensure that suitability qualified personnel are trained and are supported by an effective organisation with the resource to achieve high performance levels, thereby promoting the confidence of customers in the company.

Complaints Policy

Mayer Removals is committed to providing a quality service for its customers. One of the ways in which we can continue to improve our services is by listening and responding positively to all complaints, and by putting mistakes right. Our formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction, with every attempt to maintain confidentiality. Mayer Removals monitors all formal complaints so that we can review all previous issues and provide a better service for you.

Health and Safety Policy

All reasonable steps will be taken by Mayer Removals to ensure the safety of all employees engaged in all operations. Where employees are undertaking these operations the work activity will be subject to risk assessment. Any control measures found necessary as a result of the assessment will be introduced. Training and information required by employees will be provided.

Commonly Asked Questions

Q: Do we have to pay any deposits?

A: We ask for a small deposit to secure the date and vehicle for you.

Q: What payment methods are available?

A: We accept cash, cheque or for a tiny charge we also accept card payments from all major cards.

Q: Are you fully insured?

A: Yes we are! Our insurance is a package covering the whole move. All our services also come with our fantastic guarantee. Any concerns with the work and we will gladly do our best set anything right.

Q: Does the price include boxes and packing?

A: For an extra fee we will happily provide all boxes and packing materials required. We can also help with packing or unpacking.

Ready to Get Started?

01483 905993

Where We Cover

We serve most towns in Surrey, and some towns in Hampshire and London, such as Woking, Guildford, Godalming, Weybridge, Aldershot, Farnborough, Twickenham and Kingston. If you're unsure whether we cover your town, check our Where We Cover page.

GU1, GU2, GU4, GU7, GU10, GU21, GU22, KT8, KT10, KT12, KT13, TW20

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